The Blond's Diary
Last year I replaced all the windows in my house with those double-pained energy efficient kind. But this week I got a call from a contractor complaining his work had been completed year ago and I had yet to pay for them.
Boy oh boy, did we go around and around!
Just because I am a blond does not mean I'm automatically stupid. So, I preceded to tell him just what his fast-talking sales guy told me last year - namely, that in one year, the windows would pay for themselves.
There was silence on the other end of the line, so I just hung up.
I have not heard anything back.
Guess I won that stupid argument!
There are several positive business learning stories in this joke.
The first story is to never under estimate the customer. Your potential customers can look sweet and charming. However, when it comes to paying the bill they all have such convincing reasons for not paying.
Furthermore, history shows us the most convincing con artists appear at first to be such lovely people.
Secondly, salespeople in their haste to make a sale can inadvertently cost your business the sale with their "smart words or spiel". In this case, the customer believed, rightly or wrongly, she has a plausible reason for not having to pay the account.
In these situations, your accounts department will rarely be able to collect these outstanding accounts.
Furthermore, would your authorising manager deem it practical to go to court to recover this debt? Faced with this type defence and with the spread and immediacy of social media, I think not.
After all, would any sane manager want to expose their business to such ridicule?