The Credit Speaker's 2006 Credit Report

The Credit Speaker’s 2006, continues the process started with Credit Matters’ 2004 Credit Report and then The Credit Speaker’s 2005 Credit Report. These Reports presented events and situations which affected businesses cashflow from customers.

The 2006 Report is a comprehensive study of the events and situations which occurred during 2005 and covers over 70 pages of Kim’s observations, quirky thoughts and other peoples’ thoughts and behaviour that will affect how you get paid From this information, you will gain many insights into how businesses will operate in 2006.

References have been included to backup the material presented and to add value to those who would like to research these matters further.

Business owners and managers, investors, credit professional and students of cashflow and Getting Paid ® issues will all find something of interest in this Report. Furthermore, this information is relevant even for those businesses which do not extend credit.

Registered Credit Matters and Credit Speaker members can purchase the Report for AUD 27.50 inclusive of GST and postage.

The price for all others is AUD 55.00 inclusive of GST and postage.

If cashflow and Getting Paid ® is important to you, this Report provides essential reading.

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Telephone Techniques Manual

We now have a Telephone Techniques Manual template that can be adapted for any sort of business irrespective of size. This means we can customise the manual according to your needs and to suit your business.

If you are looking for a Telephone Techiques Manual that focuses on customer cashflow management and in keeping better paying customers - contact Kim to discuss your requirements.

Contact Information:
Email: info@creditmatters.com.au
Phone +61-3 9873 3851

The Credit Speaker's 2005 Credit Report

The Credit Speaker's 2005 Credit Report continues the process started by Kim when he produced the Credit Matters' 2004 Credit Report.

This Report is a comprehensive analysis of Australia's business credit environment of 2005. The Report contains over 50 pages of Kim's observations and quirky thoughts, other peoples' thoughts and behaviour, reports of business behaviour that will affect the credit process, the principles and importance of Getting Paid® and thoughts for 2005. References have been provided to backup the material and future thoughts presented.

This is an essential Report for those involved in or who study business and want to get paid. This Report also provides material that recognises, guessing and luck, are not sufficient criteria to rely on - if you want to get paid.

If you are registered as a Member of Credit Matters or The Credit Speaker and/or are on their mailing lists, The Credit Speaker's 2005 Credit Report is available at the special price of AUD 27.50.

The price for all other customers is AUD 55.00.

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Getting Paid ® Preparing A Quote To Get Paid
This product is an extended version of a presentation by The Credit Speaker ™ (Kim Radok). The material presents a number of aspects relevant for those businesspeople who prepare quotes as part of their normal work duties. It is suitable for businesses of all sizes and businesspeople, even those that don't extend credit but for some reason don't get paid promptly.

The focus of this product is to assist in preparing a quote that assists in the payment process. It has been my experience that too many businesspeople have been educated in how to prepare a quote and/or contract to sell, but not on how to get paid. If the preparation of your quotes and/or contracts are not prepared in a manner that assists in the payment process and the customer decides not to pay, you have just effectively given away your assets.

In this publication you will find material that covers (i) the rules of credit today, (ii) the rules of selling, payment, getting paid and quoting, (iii) information on how to prepare a quote to get paid, and (iv) on how to review your quote/contract before the customer is supplied.

This publication can be purchased in either a hardcopy format or via CD, Floppy or an e-mail PDF (202 KB) formatted attachment.

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Dealing With Difficult People & Complaints: A Credit Management Perspective

By Roger Penfound, Trevor Ward, Peter Czech and Sandra Baigel. Additional contributions are included by Jeanette Newell. Editor: Kim Radok

Dealing with difficult people and their complaints is always taxing, even to those of us who deal with these situations on a regular basis. This publication has been prepared to assist credit professionals, managers and employees undertaking account receivable duties on how to deal with difficult people more effectively. Students undertaking accounting and credit management studies will also find this a useful guide. Three experienced credit professionals, a communications specialist and a lawyer, have all combined their knowledge to produce this publication.

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The Credit Matters' 2004 Credit Report
By Kim Radok

This report highlights issues observed, experienced and discussed throughout 2003 and provides suggestions for 2004. The Credit Matters’ 2004 Credit Report also contains the sort of material, including the references, that is essential if you want to get paid in 2004 and beyond. You might not like all that you read, and you may even disagree with some of the material, however, it is all designed to help you make the correct decisions. The report is not a quick read at 56 pages, however it wasn’t meant to be.

The Credit Matters’ 2004 Credit Report will be of interest to senior managers involved in the finances of the business, financial controllers, accountants, credit professionals, students and anybody else who is interested in getting paid.

If you are interested in getting paid for your products and services and are not afraid of material that may be confronting, then The Credit Matters’ 2004 Credit Report is essential reference material

This publication can be purchased in either a hardcopy format or via CD, Floppy or an e-mail PDF (322 KB) formatted attachment.

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Getting Paid ® Thoughts and Ideas for Micro and Small Business Operators
By Kim Radok

This product is an extended version of a presentation by The Credit Speaker ™ (Kim Radok) which he has presented previously and is scheduled to deliver again in the future. The material presents a number of aspects relevant for the Micro and Small Business Proprietors which sell their goods and services on credit. There is also valuable information for those businesses which claim not to sell on business yet somehow end up with unpaid invoices.

Included in this material are the rules of selling on credit in today’s world, the objectives of your credit management process and aspects for consideration. Some of the aspects covered include, (i) the importance of invoicing and identifying your customer, (ii) should the owner ring for the outstanding payment, (iii) should you sell on credit, (iv) doing business with big business, (iv) the importance of documentation, and many more interesting aspects that help you get paid.

The Publication has specified areas where the micro and small business operator has the opportunity to write down their own thoughts about how these aspects affect their own businesses. Therefore this publication can also be used as a work-book for those business owners which would like to analyse their business.

This publication can be purchased in either a hardcopy format or via CD, Floppy or an e-mail PDF (202 KB) formatted attachment.

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Doing Business with Big Business and Government Bodies
By Kim Radok

Forward by Doug Sarah, Business Development Partner of Growthworks.

This publication assists business owners/managers and their employees that sell their goods and services to big business customers and government bodies. The focus when selling on credit must be the creation of cashflow and profits. Too often, suppliers are caught out by not understanding the dynamics under which both big business and government bodies operate, and often find that they have not found the pot of gold as envisaged, but a poisoned chalice.

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Blue Guide to Credit Fundamentals
By Kim Radok

The "Blue" focus is taken from De Bono's (1985) Six Thinking Hats book.

Blue is cool, and it is also the colour of the sky, which is above everything else. The Blue Hat is concerned with control and the organisation of the thinking process and the control of the other hats.

The idea of the Blue Guide is to complete a strategic credit management overview of your business in a structured manner. This guide does not provide any answers. The guide however, does list 31 credit management fundamentals and 147 questions that will assist in completing this strategic review. The new business operator will also find this guide useful when addressing the key credit management issues.

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Credit Operations Manual
By Karen Stone

The author of the Credit Operations Manual is Karen Stone, an experienced credit and operations manager. The Manual has been prepared in a generic format that allows the purchaser to customise the material to meet the needs of their organisation. Once the changes have been made, the Manual can be reprinted.

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Identifying The Financial Health Of An Organisation
A Wish List In An Ideal World

Keith Powell & Kim Radok, with contributions by Julia Camm have produced a book aimed at exploring a number of issues surrounding the financial health of an organisation. These issues are explored from a more holistic perspective other than one purely associated with the balance sheet and associated financial statements.
 
Questions are asked and brief comments are put forward to explain the reason for the question. This book should be considered only as a guide, much like a roadmap for a journey, in pursuit of the overall objective of identifying - Identifying The Financial Health Of An Organisation

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Credit Claims - The Great Profit Robbers
By Kim Radok

The purpose of this book is to reveal the extent of waste and the loss of profits that result when credit claims are raised. Issues explored include, (i) the loss of profits, (ii) the creation of profits for third parties, (iii) why most credit claims originate with the supplier and (iv) why customers should work with suppliers to reduce the numbers of credit claims being raised.
 
The reality is, (i) credit claims are always a liability, (ii) processing of credit claims does not produce One Dollar ($) of profit for the supplier and (iii) creates additional expenses for the customer.

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The Privacy Act - A Working Guide for Credit Professionals

Kim Radok, with the assistance of MADGWICKS lawyers has produced a booklet to help the credit professional understand the provisions of Privacy Amendment (Private Sector) Act 2000 and the existing credit reporting provisions of the Privacy Act 1988. Key concepts are addressed in regards to personal information and credit reporting and how these provisions may apply in a practical context to the credit professional in the workplace.

The protection of privacy is an increasingly important aspect in business dealings and has meant that privacy law is a growing area. Irrespective of whether privacy laws currently apply in your organisation, it is good commercial practice to follow the National Privacy Principles contained in the Act. In any case, where the credit reporting provisions of the Privacy Act apply, there is no choice but to comply.

(Note: Now only available in PDF Format via e-mail, CD or floppy.)

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The Taking of Guarantees
By Kim Radok

This booklet discusses the issues that apply when taking a director’s or a personal guarantee in the trade environment. Included in the material is a very brief outline of some of the cases that form the history of why financial providers’ guarantees are sometimes more of a liability rather than a valid form of security over an advance.

The material is aimed at the inexperienced or micro/small business proprietor, credit professionals unsure of the issues or in needing a reference and students. It is a guide only as to the issues that apply when asking the guarantor(s) to sign the guarantee. It is not a complete guide to every aspect of taking a guarantee or in how to prepare a guarantee. Other sources of material are more suitable in this respect.

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An Introductory Guide to Using Legal Action in Victoria
By Kim Radok and Jeanette Newell

This publication is an introductory guide only to taking legal action in Victoria. Although created as a learning exercise, it is also a useful reference to business people and employees wishing to learn the basics of legal action or do not handle legal action on a regular basis.

The material included in this learning exercise includes (i) identifying the nature of the delinquency, (ii) observations in regards to taking legal action, (iii) the legal processes available in Victoria and (iv) a basic introduction on forms of insolvency.

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The Application for Credit
By Kim Radok

This product is listed as a Learning Exercise however; it is also a useful guide to the steps involved when creating an Application for Credit. The areas covered will include:

• The Application for Credit
• The Covering Letter Confirming the Granting of Credit
• Guarantees
• What to do if an Application for Credit is not Appropriate

If you need to review or create your Application for Credit this product will assist in completing the preparatory work before your lawyer completes a final check. By using this product at the preparatory stage, you should learn more about your business and assist to save on costs rather then using a consultant or a lawyer to complete the whole process.

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Application for Credit Templates Package

Credit Matters now offers a package that includes electronic templates of generic Credit Applications. These templates can be amended to suit the needs of your business. These electronic templates will save you time and money when go to create your own Application for Credit template.

This package of electronic templates contains (i) an Application which includes an imbedded Guarantee, (ii) an Application without a Guarantee and (iii) a Guarantee that can be used with the Application for Credit (without the imbedded Guarantee).

Note: you will still have to pass the completed document via a qualified lawyer to ensure that it is written properly for legal purposes, as we are not lawyers.

The cost of this electronic template package is AUD 165.00

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A special offer: We can conduct a review of your draft before it is sent to your lawyer for the special price of $55.00 if you pay when buying the Application for Credit package. Contact Kim on telephone (03) 9873 3851 or via kim@creditmatters.com.au for further details of this special offer.

The Settlement Discount Learning Exercise 

The Settlement Discount Learning Exercise includes a booklet containing theory and concepts and a Settlement Discount Calculator.

The booklet describes the benefits of settlement discount in today's business environment and the reasons how this facility may improve the organisation's collection rate, improve profits and reduce the potential for bad debts.

The Settlement Discount Calculator is provided to allow completion of simple calculation exercises that help prove a number of the theories and concepts outlined in the booklet.  This is available as a software package in PC format.  It will operate on any system with Windows 95 or above installed, and the following requirements -

Software Requirements (Minimum):    Celeron 366Mhz, 32Mb RAM, 10Mb free space, CD-ROM, Windows 95 or above

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The DSO (Days Sales Outstanding) Learning Exercise

The DSO Learning Exercise includes a booklet containing theory and concepts and a Settlement Discount Calculator.

The booklet describes how the D.S.O. calculation, as it is currently calculated in many organisations, does not really measure the credit or accounts receivable department's collection performance. Perspectives are introduced to suggest that if specific factors are not validated during the calculation of the D.S.O. figure, then the D.S.O. figure is really a measure of the organisation's overall approach to credit management.

Accordingly, if the D.S.O. figure is to be used as a measure of the credit or accounts receivable department's performance, the various factors illustrated in the booklet that affect the D.S.O. calculation, must be validated.

The DSO Calculator is provided to allow completion of simple calculation exercises that help prove some of the theories and concepts outlined in the booklet.

This is available as a software package in PC format.  It will operate on any system with Windows 95 or above installed, and the following requirements -

Software Requirements (Minimum):    Celeron 366Mhz, 32Mb RAM, 10Mb free space, CD-ROM, Windows 95 or above

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